Online Payment & Refund Policy

Online Payment Policy:

• 1.The Website offers the ability to pay online for certain Services through a third-party payment gateway.
• 2.If you opt to pay online, you will be redirected to a third-party payment gateway for payment processing. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway. B P Poddar Hospital & Medical Research Limited shall not be liable for:
  • – Any transaction that does not complete successfully.
  • – Any failure on the part of the bank, credit card, third-party site, or payment gateway to fulfill any of their obligations.
  • – Any loss or damage arising directly or indirectly from the decline or acceptance of authorization for any transaction, for any reason whatsoever.

Cancellation and Refund Policy:

• 1.This cancellation and refund policy applies to all online payments made through the website for booking appointments.
• 2. If a cancellation is initiated by the end-user no refund will be provided to the end user.
• 3. If a cancellation is initiated by the hospital due to the unavailability of the doctor 100% of the consultation fees will be refunded to the end user.
• 4. Refunds will be processed via the same payment source and will be subject to the payment and refund terms of the source. The refunded amount will be credited within 4-7 business days.